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FAQs

1
ABOUT LAB JEWEL NATION
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Lab Jewel Nation is a Dubai-based lab-grown diamond jewelry brand for clients who want fine jewelry to feel personal, modern, and more accessible. We focus on certified lab-grown diamond engagement rings, tennis bracelets and necklaces, eternity rings, solitaires, and custom pieces. You can shop selected designs through the website or book a private consultation for help with diamond options, design details, and budget. The idea is simple: more choice, clear guidance, and jewelry that still feels special.
We offer transparent pricing on our website where clients can pick and choose from a variety of options. We also offer private consultations, and work with certified diamonds from external international grading labs such as IGI or GIA. Lab Jewel Nation makes lab-grown diamond jewelry feel clear, customizable, and within reach.
LJN is based in Dubai, United Arab Emirates. We operate through our website, social channels, and private consultations rather than as a traditional walk-in store. If you would like to discuss a design, choose a diamond, or plan a visit, contact the team or book an appointment first.
You do not need an appointment to browse the website or place an online order. A consultation is recommended if you want help choosing a diamond, designing a custom piece, setting a budget, or planning a surprise proposal. LJN is built around guided private consultations, so the team can help you compare options without making the process feel confusing or overwhelming. You can book a consultation with us using the link below. https://labjewelnation.ae/book-an-appointment/
You can contact us by email at info@labjewelnation.ae, by clicking on the WhatsApp icon on our webstie, or through our social media pages. For order-related questions, include your order number where possible. For a custom design or engagement ring consultation, booking an appointment is usually the best next step.
We work with lab-grown diamonds, which are created using advanced technology rather than mined from the earth. We focus on certified lab-grown diamonds and use external international grading laboratories such as IGI. If you would like to understand the certificate, growth method, or quality details of a specific diamond, the team can walk you through the options before you confirm your order.
Our jewelry is crafted in Dubai, United Arab Emirates, by skilled artisans. This applies to both standard pieces and custom designs. For custom orders, the team helps refine the idea, confirm the diamond and design details, and then move the piece into production once approvals and payment steps are complete.
Lab-grown diamonds are created in controlled environments using the latest technology. We position lab-grown diamonds as a modern choice for clients who want the beauty and durability of diamonds with more flexibility in budget and size. We also use external international certification such as IGI or GIA to support transparency.
Yes. We offer custom design support through private consultation. You can come with a clear idea, a photo, a saved reference, or simply a budget and style direction. The team will advise what can be made beautifully and securely within our manufacturing capabilities. If a design needs to be adjusted for durability, proportion, or setting safety, the team will guide you through suitable alternatives.
Yes. Bespoke jewelry is part of Lab Jewel Nation's offering, especially for engagement rings and lab-grown diamond pieces that need a personal touch. You can customize details such as diamond shape, size, setting style, metal, and engraving where suitable. The team will also advise what is technically possible, so the finished piece feels personal while still being secure, wearable, and well made.
2
BUYING LAB-GROWN DIAMONDS
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Start with the person who will wear it. Think about their style, lifestyle, hand shape, and what they would feel confident wearing every day. Then compare diamond shape, carat, setting, metal, and budget. With lab-grown diamonds, you often have more room to balance size and quality, which is exciting but can also feel like a lot of choice. We can help you compare options and choose a ring that feels personal without pushing you beyond your comfort zone.
There is no fixed rule for how much you should spend. A good budget is one that feels comfortable while still giving you the look and quality you want. LJN has no minimum spend, and our team can show you options based on your preferred style and budget. If you are unsure where to start, book a consultation using the link below and we will help you compare choices clearly. https://labjewelnation.ae/book-an-appointment/
Round brilliant diamonds are always popular because they are classic and known for strong sparkle. Oval, emerald, cushion, pear, and radiant shapes are also popular for clients who want a more modern or distinctive look. Lab-grown diamonds give you more freedom to explore different shapes and sizes, so the best choice is the one that suits the wearer's style rather than simply following a trend.
A well-cut round brilliant diamond is usually known for the most sparkle, but sparkle is not only about shape. Cut, symmetry, polish, proportions, and setting all affect how lively a diamond looks. Lab Jewel Nation reviews these details for solitaire engagement rings, where applicable, so clients can balance sparkle, size, and budget in a way that still feels premium.
Cut usually matters more for sparkle, while carat affects size and presence. With lab-grown diamonds, many clients can choose a larger carat while still keeping strong color and clarity, but cut should not be ignored. A larger diamond with weaker light performance may not look as beautiful as a slightly smaller, better-cut stone. The best choice is the one that balances cut, carat, color, clarity, and budget for the finished ring.
The safest way to confirm your lab diamond is genuine is to buy from a trusted jeweler and request recognized certification. LJN products are supported by external international grading laboratories such as IGI. These reports confirm important diamond details and help you understand what you are buying. The team can explain and guide you through the report in simple terms to give you more clarity.
LJN works with external international grading laboratories such as IGI. Solitaire engagement rings are IGI certified unless otherwise requested during a custom order process. Certification can vary by product type, so please ask us what certificate applies to the exact piece you are buying before you confirm your order.
LJN works with external international grading laboratories such as IGI. For solitaire engagement rings, IGI certification is provided unless a client requests otherwise during a custom order process. The certificate helps confirm key diamond details, including carat, color, clarity, and other quality information. If you have any questions on the above, feel free to contact us to get more information on this.
Natural and lab-grown diamonds can both be beautiful, durable, and real diamonds. The difference is their origin, rarity and price. Lab-grown diamonds are created using advanced technology and usually offer a bigger size for the same budget. Natural diamonds are formed by the Earth over a much longer period and carry geological rarity. LJN focuses on lab-grown diamonds, which can be a strong choice if you want a bigger look, modern value, and higher quality based on your budget. We also offer natural diamonds via our sister brand Diamonds by Pelvi if you prefer this choice. We are happy to walk you through both options during a consultation.
The best-value diamond is not always the biggest one. It is the diamond that gives you the best balance of size, sparkle, color, clarity, certification, and budget. Lab-grown diamonds often offer strong value because they let clients access larger carat weights and higher grades at a more accessible price point. We can help you compare options and decide where to prioritize, whether that means carat, cut, design, or overall specification.
3
LAB-GROWN DIAMOND EDUCATION
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The 4Cs are cut, color, clarity, and carat. Cut affects sparkle and light performance. Color describes how colorless or warm the diamond appears. Clarity refers to inclusions or marks. Carat measures weight. With lab-grown diamonds, clients often have more flexibility across all four areas because the price structure can allow for larger stones and higher grades. If you have any questions on the above, please feel free to contact us.
Cut is often considered the most important 4C because it has the biggest impact on sparkle. A diamond can be large and high in clarity, but if the cut is weak it may look flat. For clients, the simple takeaway is this: carat gives size, but cut gives life. We can help you compare cut, polish, symmetry, and other quality details so the final diamond looks beautiful in real life.
Diamond certification is an independent grading report from a recognized laboratory. It records important information about the diamond, such as carat, color, clarity, measurements, and other quality notes. Lab Jewel Nation uses external international labs such as IGI, where applicable. Certification gives you transparency, but we also explain the report so it feels useful rather than overwhelming.
GIA and IGI are both recognized diamond grading laboratories. GIA & IGI are widely known across the natural diamond market, however due to market saturation IGI is especially common for lab-grown diamonds and is widely used for grading them. Lab Jewel Nation works with IGI certification for solitaire engagement rings and all the other products unless otherwise requested as part of a custom design change.
Diamonds are graded by examining their cut, color, clarity, carat, measurements, polish, symmetry, fluorescence, and other identifying details. For lab-grown diamonds, the grading report also confirms that the diamond is laboratory grown. Two diamonds can still look different even with similar grades, so it helps to compare both the certificate and the actual look of the stone.
Compare two diamonds by looking at more than carat and price. Check the certificate, cut, color, clarity, measurements, polish, symmetry, fluorescence, and how the diamond will sit in your chosen setting. With lab-grown diamonds, you may find several strong options within the same budget, so the best decision often comes down to visual balance. We can talk you through the trade-offs and help you choose the diamond that feels right for your ring. Book a consultation with us using the link below to know more. https://labjewelnation.ae/book-an-appointment/
4
CUSTOM JEWELRY
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Our custom process starts with your idea, budget, diamond preferences, and any inspiration you already have. Our expert consultants review what you want to create, advise what is possible within our manufacturing capabilities, and help you refine the design. Once the details are approved, the piece moves into production with our skilled artisans. Custom items usually take four to six weeks, depending on the design and requirements.
Yes. You can bring a photo, sketch, saved post, or a very specific idea. Lab Jewel Nation will review it with you and explain what can be made safely and beautifully. If the exact design is not possible, the team can suggest alternatives that keep the same feeling while protecting the quality and wearability of the piece.
Yes. You can book an appointment and show the team a photo or reference of a design you love. We can then advise how closely it can be recreated and what changes may be needed for budget, durability, diamond size, or manufacturing. The final piece should feel inspired by your reference while still being suitable for real wear.
We may be able to help redesign inherited jewelry, depending on the condition of the existing piece, the stones involved and the new design you have in mind. Because sentimental jewelry needs careful handling, this should be discussed directly with the team. A consultation allows us to understand what you want to preserve, what can be reused safely, and whether a new design is the best way to honor the original piece.
Custom jewelry usually takes four to six weeks. The timeline can vary depending on the customer's requirements, and simpler items may take less time. More detailed designs, specific diamond requests, design changes, or approvals can add time. If you are ordering for a proposal, wedding, birthday, or travel date, share the date at the start so the team can tell you what is realistic.
For custom designs, we take you through the design development stage before production begins. CAD renders or design visuals help you understand proportions, setting details and the overall look before the piece is made. This stage is important because it gives you a chance to review the design, ask questions and feel confident that the final piece reflects your vision.
Yes, but there is a short window for any further changes. For custom items, design changes can be accommodated for up to 24 hours after design approval has been received. After that, production begins and changes may not be possible without affecting cost, timing, or the piece itself. If you are unsure about any detail, raise it before approval so the team can guide you clearly.
Yes. We offer engraving free of cost, with a limited character count depending on the item. If you want engraving, mention it in your order notes or during your consultation so the team can confirm whether the wording, placement, and character count work for the piece you chose. Always double-check spelling before submitting engraving details.
Yes. For solitaire engagement rings, once payment is received, the client is provided with diamond options based on the selected specifications. This keeps you involved in the final diamond choice and supports Lab Jewel Nation's focus on transparency. For a custom piece, share your preferred shape, carat, color, clarity, and budget so the team can source options that make sense for the design.
You can customize many details, including diamond shape, size, setting style, metal, and engraving where suitable. Lab Jewel Nation will facilitate specific size and shape requests where possible within its manufacturing capabilities. If a design cannot be made exactly as requested, the team can suggest alternatives. The goal is to give you creative freedom while still protecting quality, security, and wearability.
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ORDERS, PAYMENTS & DELIVERY
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You can place an order directly through our website for available products, or you can book a consultation for a custom order for some guidance. For online products, choose the available options and review the details carefully before checkout. For engagement rings, Lab Jewel Nation has a specific payment process where 70% is paid first and the remaining 30% is paid after diamond solitaire selection is confirmed. Please feel free to get in touch with us in case of any questions.
We mainly offer the options for Direct Bank Transfer & Credit Card payment. The website supports direct purchases for selected products, while custom orders may have a different payment structure discussed during consultation. If you have any questions on this feel free to reach out to us.
For items purchased directly from the website, full payment is required, except for engagement rings. For engagement ring category items, LJN requires a 70% non-refundable deposit, with the remaining 30% paid within seven days of order placement after confirmation of diamond solitaire selection. Custom order payment structures can be discussed during consultation before you commit.
At the moment, LJN do not offer a direct option for payment to be made in installements basis, you can seek further support from your bank if you choose to pay via Credit Card for this. However, we're continuously working to ensure that our clients have a smooth experience with us. For the latest updates, please keep an eye on our socials and our website.
Production time depends on the item. Standard items take 21 business days, while custom items can take up to six weeks. Timelines begin from payment and order confirmation where applicable and can vary based on diamond selection, approvals, complexity, and customer requirements. If you are working toward a proposal or event date, share your deadline early so the team can advise before you order.
Yes, for selected UAE orders express delivery is available within 14 business days for selected items at an additional cost of AED 595. Express service depends on the item, production stage, and availability, so please confirm it with us before checkout. If your order is time-sensitive, contact the team before placing it rather than assuming every item can be rushed.
Standard delivery within the UAE takes 21 business days for ready or standard items. Selected items may qualify for express delivery within 14 business days at an additional charge of AED 595. Custom pieces can take up to six weeks because they include design, sourcing, approvals, and production. The best timeline is always the one confirmed for your specific order.
Yes. We keep our clients informed through their preferred communication method about the status of delivery and welcome update requests. If you need an update, contact us with your order number so we can check the status.
LJN is based in the UAE and delivers across UAE. At the moment, we do not offer international delivery services.
Yes. Each purchase is insured while in transit until it is delivered to the specified delivery address. A signature is required, and responsibility passes to the recipient once identity checks and delivery are completed. Clients should make sure their delivery details are accurate and contact us quickly if there is any issue with receiving the order.
6
AFTERCARE & LIFETIME SUPPORT
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Yes. We offer complimentary annual cleaning for jewelry purchased from the brand. Clients can receive free cleaning once per year and should book an appointment through orders@labjewelnation.ae so a suitable time can be arranged. This is a simple way to keep your piece looking fresh and to ask the team any care questions after purchase.
Yes. We offer free resizing for rings that are too large or too small within six weeks after the client receives the product. For future proposals, a tailored time period can be arranged to suit the proposal plan. Rings can be resized up to two sizes up or down from the original order size, so contact the team as soon as you know the fit needs adjusting.
Yes, we offer after-care services to our clients. Clients are asked to drop the item off to the team for polishing. This annual care service is part of LJN's continued support after purchase and helps keep your piece looking its best. Please reach out to us for more details.
For everyday rings and frequently worn jewelry, a yearly check is a smart habit. We offer complimentary annual cleaning for pieces purchased from the brand, which is also a good time to ask whether the setting, claws, or fit need attention. If a stone feels loose, a ring no longer fits, or you notice damage, stop wearing the piece and contact the team sooner. Waiting can make a small issue harder to fix. If you have any questions on this, feel free to reach out to us.
LJN stands behind the craftsmanship of its pieces and will review any concern carefully. If you believe there is a manufacturing issue, contact the team promptly with your order details. However, manufacturing faults must be reported within seven days of delivery with evidence, and approved returns are repaired and sent back to the client. Fine jewelry is not impervious to normal wear, activity, or trauma, so issues caused by wear may be assessed separately and may carry charges.
If your diamond or stone feels loose, stop wearing the piece and contact us immediately. Send clear photos and your order details to orders@labjewelnation.ae so the team can review the issue. If it may be a manufacturing fault, the team must be notified within seven days of delivery for the return process to be considered. For issues after that window, the item can be assessed and any repair charges advised.
If you are interested in upgrading a diamond later, please book a consultation with so that we can advise what may be possible for your piece, setting and budget. Some designs can be adapted more easily than others, while others may require a new setting to keep the diamond secure and proportionate.
Store your our jewelry separately in a soft pouch, lined box, or individual compartment so pieces do not rub against each other. Keep jewelry away from harsh chemicals, heavy impact, and moisture when it is not being worn. Rings, bracelets, and necklaces should be checked regularly for loose stones, bent claws, or clasp issues. For pieces you wear every day, use the annual cleaning service to help keep them looking their best.
For simple at-home cleaning, use warm water, mild soap, and a soft brush, then dry the piece with a lint-free cloth. Avoid harsh chemicals, abrasive cleaners, and ultrasonic machines. Lab-grown diamonds are durable, but settings and metals still need proper care. For a deeper clean, we offer complimentary annual cleaning for jewelry purchased from the brand.
7
RETURNS & EXCHANGES
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Returns are not accepted unless there is a manufacturing fault, and that the fault must be disclosed within seven days of receiving the product. Because fine jewelry is often made to order or customised, clients should review the terms carefully before purchase. If you believe there is an issue with your order, contact us promptly with your order number, photos and a clear description.
Customized and personalized pieces cannot usually be cancelled, exchanged, or refunded once the order has been placed, because the item is made to your specifications. This does not remove your right to report a manufacturing fault within the published seven-day window. If you are ordering a custom piece, review every detail carefully before approval and ask the team any questions before the piece moves into production.
Cancellation depends on the type of order and how far it has progressed. Once an order is placed, work begins immediately and the item is non-refundable or exchangeable. For custom items, design changes may be accommodated for up to 24 hours after design approval. If you need to cancel or discuss a concern, contact LJN immediately via email or WhatsApp with your order details.
For custom items, LJN can accommodate design changes for up to 24 hours after design approval has been received. After that, changes may not be possible because production begins quickly. For ring size changes, we recommend informing the team as soon as possible and also confirming details before finalising production. Contact DBP immediately if any order detail needs to be corrected via email or WhatsApp.
If your order arrives damaged, contact LJN immediately and avoid wearing the piece. Share your order number, clear photos of the packaging and item, and a description of the issue. Based on our return policy, manufacturing faults must be disclosed within seven days of receiving the product, so timely communication is important. The team can then review the matter and advise the next step.
8
BUDGET & VALUE
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Yes absolutely! Lab Jewel Nation has no minimum spend, and the website is the best place to explore a variety engagement ring options and pricing. Lab-grown diamonds can often make a beautiful ring more accessible because they give clients more flexibility with carat, color, clarity, and design. If you have a fixed budget, share it during consultation so the team can guide you toward the strongest options available.
AED 10,000 can give you strong flexibility with LJN, especially because lab-grown diamonds often allow more carat, color, and clarity for the budget. Depending on your style, you may be able to explore engagement rings, tennis jewelry, eternity rings, or a custom design. The best way to narrow it down is to browse current pricing, then speak with a consultant about the size, shape, and look you want. If you have any specific preferences, please book a consultation with us using the link below. https://labjewelnation.ae/book-an-appointment/
A realistic engagement ring budget is the amount that lets you choose a ring you love without feeling stretched. With lab-grown diamonds, many clients can access larger stones or higher color and clarity grades at a more comfortable price point. We recommend browsing website pricing first, then using a consultation to compare options in a practical, transparent way.
A lab-grown diamond jewelry purchase should mainly be seen as a personal luxury purchase, not a guaranteed financial investment. Lab-grown diamonds offer beauty, durability, and more accessible pricing, but resale value can depend on market conditions, buyer demand, certification, and the specific piece. Our role is to help you choose something beautiful, certified, and right for your budget.
To maximize value, decide what matters most: size, sparkle, color, clarity, setting style, or the overall finished look. Lab-grown diamonds give you more room to balance carat and quality, but the smartest choice is still the one that looks good and suits the design. We can help you compare options and avoid spending on details you may not notice, while keeping the final piece premium. If you have any more questions, book a consultation with us and we'll guide you accordingly. https://labjewelnation.ae/book-an-appointment/
9
RING SIZE & GIFTING
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If the ring is a surprise, try to borrow a ring they already wear on the correct finger, ask someone close to them, or message us for more guidance. The team can suggest ways to estimate the size and help you plan around proposal timing. If you are still unsure, contact the team before ordering so they can advise on size and resizing support after the ring is received.
Yes. We can help if the recipient is not involved and you are unsure about size, style, or timing. The team can guide you on estimating ring size, selecting a safe design, and planning around the proposal date. Lab Jewel Nation also offers free resizing within six weeks after the client receives the product, with a tailored time period available for future proposals. Feel free to reach out to us for more questions.
Yes. LJN product pages include a ring size guide with LJN, UK, EU and USA size comparisons. If you already know a reference size, add it in the order notes. If you are unsure, explain the uncertainty in the order notes so the team can get in touch and assist.
Yes. We offer free resizing for rings that are too large or too small within six weeks after the client receives the product. For proposal situations, a tailored time period can be arranged to suit the plan. Rings can be resized up to two sizes up or down based on the original order size, so contact the team quickly if the fit needs adjusting.
Yes. We allow personalized gift messages. Add your message in the order notes when placing your order. If you forget to include it, email orders@labjewelnation.ae and include your order number in the subject line so the team can identify the purchase. Make sure the wording is correct, especially because personalized items can have stricter return and cancellation rules.
Lab Jewel Nation delivers your jewelry in high-end packaging with a luxury finish, your gift wrapping needs are completely covered by our existing packaging.
10
BUSINESS & PARTNERSHIPS
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Yes. Wholesale or trade enquiries can be sent to info@labjewelnation.ae. If you are a wholesaler or work in diamond trading, state this clearly in the subject line and include where you are based. Please include all the other details regarding your work. This helps the team understand the nature of your enquiry and route it correctly.
Yes we would love to! If you're interested in a collaboration with us, please email us at info@labjewelnation.ae with all your details and our team will get back to you on that.
We offer fine diamond jewelry, personalized service and custom design, which may be suitable for certain gifting briefs. Businesses should contact us directly with the occasion, quantity, budget, timeline and any branding or personalization requirements so the team can advise what is possible.
Please look out on the brand's social channels for role openings. If you would like to express interest, you can also contact the team politely with your details, but published vacancies and application instructions should be followed where available. Keep an eye on LJN's Instagram and official pages for the most current hiring updates.
For partnership enquiries, contact us with a short introduction, your company or profile, location, and the type of collaboration you have in mind. Wholesale and trade enquiries should go to info@labjewelnation.ae with the subject line clearly stating that you are a diamond wholesaler and where you are based. For other collaboration ideas, include enough detail for the team to review your request properly.
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