FAQs
About LJN
info@labjewelnation.ae, you can also DM us on our social media pages. Please find more information in our "Contact Us" page on our website.
Full payment is required for all items directly purchased from our website, with the exception of our engagement rings. For any item purchased within the engagement ring category a 70% non-refundable payment is required with the remaining 30% to be paid within 7days of order placement after confirmation of diamond solitaire selection. Custom orders have a slightly different pricing structure and can be discussed during the consultation.
We will provide free cleaning of your LJN jewellery once per year, the client will be requested to drop the items off to us, we will provide free resizing of any rings which are too large/small (for 6weeks after the client receives the products, in cases where the person is going to propose in the future we are happy to offer a tailored time period which suits them). Any questions clients have after they recieve the product are welcomed.
You can book a consultation via our website or simply DM on our social channels us as well.
Annual product cleaning and ring resizing. We are happy to resize your ring up to 2 sizes up or down based on your original order size.
We have skilled artisans based in our workshops in Dubai which carry out our manufacturing.
Dubai, United Arab Emirates
We only sell on our website as well our authentic social platforms.
Lab Jewel Nation is a Dubai based business which operates solely on Private Consultation. We want to personalise your experience with us, please contact us to setup your first consultation!
Lab-Grown Diamonds are most securely set in gold or platinum so we only work with these two metals. The gold alloy is typically 18karat in purity however we can provide 14k and 9k as well in our custom orders.
Returns/Cancellations/Changes
No returns will be accepted unless there is a manufacturing fault. The fault must be disclosed within 7days of receiving the product. For further information please read our Terms and Conditions Policy.
Once an order is placed for an item we start work on it immediately therefore it is non-refundable or exchangeable. For a custom item we are happy to accomodate any design changes for up to 24hours after design approval has been received.
Yes, the sooner we are informed the better. We will send out an email to the client before finalising the production just to reconfirm the details.
Customisation
4-6weeks, this is flexible based on the requirements of customer, simpler items could take less time.
Yes you can. Please advise us in the order notes or if you've forgotten to mention it there please email us at orders@labjewelnation.ae ensuring you add your order number in the subject line.
Yes it is. We offer this service free of cost, with a limited character count based on the item you are choosing.
Yes, whatever we can facilitate within our manufacturing capabilites we will. If your particular design is not something we can provide we can offer you alternatives.
Yes we can, book an appointment and show it to us.
Delivery and Timelines
Yes for UAE only we can offer an express delivery within 14 business days for selected items at an additonal a cost of 595AED.
This depends on the item, standard items will take 21 business days, custom items can take up to 6weeks.
Delivery is free of cost within the UAE for standard delivery and we can offer an express delivery within 14 business days for selected items at an additonal cost of 595AED.
LJN will keep you informed via your preferred communication method as to the status of your delivery. We welcome any requests for updates.
21 business days for standard delivery within UAE. A 14 Business Day Express Delivery option is avaialble at an additional charge of AED 595 for selected items for shipping within UAE.
UAE
Lab-Grown Diamond and Budget Related Questions
At LJN we pride ourselves on authenticity and world class Lab-Grown diamonds all of our products are certified by an external international diamond grading lab such as IGI or GIA.
There are two ways used to create Lab-Grown Diamonds: CVD (chemical vapour deposition) and HPHT (high pressure high temperature). Both methods are effective in creating high-quality, authentic diamonds, identical to those found in nature and created in a shorter and more efficient frame of time.
Lab-Grown Diamonds are created by man-made processes whereas Natural Diamonds are found in nature created by the Earth's natural processes.
Yes! Lab-Grown Diamonds, look, feel and are chemically the same as Natural Diamonds, when placed side by side there is no visible difference.
Due to the processes used to create Lab-Grown Diamonds they are more affordable than Natural Diamonds allowing many more people accessibility to these pieces.
With Lab-Grown Diamonds you can enjoy a higher quality in all of your 4 C's, the affordability allows you to increase your carat weight and obtain higher colours and clarity as well resulting in an Exquisite jewellery piece. We pride ourselves in offering you the correct guidance and transparent information to achieve stunning results.
We offer educational tips about Lab diamonds on our social platforms and will soon be launching a blog on our website covering all things Lab diamond!
We here at LJN understand that sometimes its just very difficult to know what an ideal budget would be, this is why we offer so much transparency in our pricing. We have a variety of products available on our site with customisation options, you can modify the options until you find something you are happy with which fits inside a budget that is comfortable for you. For additional guidance please setup an appointment via our website and you can discuss options with us for a custom design.
We pride ourselves on our quality so do not generally drop below an VS/SI clarity or G/H colour range for white diamonds. Custom clients sometimes come with some specific requests at times so we can accommodate them as long as we are satisfied that our products quality does not suffer. No two diamonds are exactly the same so although we have specifications in place we can go outside those for exceptional pieces.
We have no minimum spend and recommend clients have a browse on our website to understand we promote affordable luxury. Our advice would be to use our current pricing as guidance to understand how far your money can stretch with us.
We can offer you a variety of options, you can check them out yourself using our custom tools on our website and also by setting up a consultation with an LJN consultant who can advise you of various options based on your style and particular budget.
With Lab-Grown Diamonds we can offer you fantastic variety of shapes, this flexibility allows you the freedom of design and creativity. Our standard shapes are available on our website, if you wish to get more creative please contact us for more information.
Others
We have suggestions on how to measure their ring finger. Please send us a message and we are happy to help.
You can send us an email partnerships@labjewelnation.ae - state in the subject of the email that you are a diamond wholesaler and where you are based.
Please look out on our socials for any role openings.
Yes of course! We welcome your questions, please reach us at info@labjewelnation.ae or simply DM us on our socials.